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Secure Buy

Secure buy protects customers with a 100% moneyback guarantee if there is an issue with product quality, size or delivery.

What is Secure Buy?

We want you to buy with confidence anytime you purchase products on Tradus.com. As a part of Tradus commitment to exceptional customer service, we guarantee total satisfaction to our customers and we are working hard to make sure you receive the best products, value and service from us. Our service SafePay guarantees and provides you 100% money back in case we do not meet our commitments.

Tradus SafePay Buyer Protection Guarantee seeks to help Buyers who have an issue with a product and have not been able to successfully resolve their dispute with the Seller.

Key features of the Secure Buy

  • Full refund
  • No Cancellation charges*
  • Easy return / exchange policy

Transaction cases covered in Tradus Secure Buy

  • Paid for product and never received it
  • Receiving a damaged/defective product
  • Product specification does not match as per your original order

Tradus Secure Buy Commitments.

100% refund guarantee of the money you have paid for the product and flexibility to cancel your order till the time product is dispatched under the following conditions

  • If your order is not dispatched within 3 business days after the promised shipping date
  • If the order is not delivered within 10 days after the order is dispatched
  • Product Specification do not match as per the original order

Tradus Secure Buy keeps your money safe

Tradus helps protect its customer’s money in ways more than one:-

  • Your payment will be held with tradus till the time product is delivered and you are completely satisfied with the product quality
  • Payment is released to the seller only when you confirm the product has been received by you in good condition and you are satisfied with the product quality or if we do not hear from you within 7 days of product delivery
  • In case you are not satisfied with the product delivered and inform tradus within 7 days of delivery, tradus will resolve your complaint end-to-end within 30 days from the day the complaint is raised. If tradus is not able to give a resolution within 30 days, tradus will automatically refund 100% of the money you had paid for the product
  • When a complaint is raised for a delivered product, the seller is paid only after the issue is resolved and you are satisfied with the resolution
Not Satisfied with your purchase?

Use Secure Buy

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