Tradus FAQs

Order Related Queries

Where is my Order?

You may check the progress of your dispatch in 'My Order History', once you login to your account using your registered email ID. In case your order is showing "pending dispatch", you will see a "dispatch by" date mentioned against your order. Or else if your order has been dispatched, you will see the courier details mentioned against your order.

My Order has been dispatched, when will I receive my product?

Once your product is dispatched, generally the courier takes 1-3 days to deliver the shipments. It might take about 7-10 days for bulk or heavy items ( Ex: TV, Refrigerator etc ) as they move through surface transport.

How do I get my courier tracking number and track my shipments?

In case your product has been shipped, you will find the courier tracking number updated in your "My Tradus" section on our home page. You may click on the Courier Tracking Number to find the progress with the courier. Alternatively you may also contact the courier team.

Why can't I see the courier tracking details?

If you don't see any tracking data for your shipment either the estimated dispatch date from the seller has not yet passed or the courier is yet to be scanned upon arrival at a local courier hub.

Why is my order status showing as RTO (Return to origin) on courier website?

In case the courier has updated your shipment update as RTO, this is being returned to the seller. You may contact the courier partner to know the reason for return or visit their website for more details.

In case this is a COD order, we request you to book a fresh order for the same product / similar product.

In case it's a prepaid order (Credit Card / Debit Card / Net Banking); we will initiate a refund within 2 days of the shipper receiving the product. You may also check the progress of your order in 'My Order History', once you login to your account using your registered email ID. Once the refund has been initiated, your order status would change to 'Refund Processed' with the 'Refund Date'

My product has not been delivered but it is showing as delivered on courier website / incorrect update?

You may contact the courier partner to inquire about the reason for the update or visit their website for more details.

How do I check the current status of my order?

You can check the status of your order by following steps: 1. Log on to your account by signing in. 2. Click on 'my account' on top right of website header. 3. Click on 'my order history' under the Shopping section. 4. Select your respective order and the details of the status will appear.

What does the different order status mean?

Following are the different order status that you can find under your order history:

Goods Dispatched : The goods have been dispatched by the seller but have not reached to you yet. The goods are in transit. It usually takes 1-4 working days for the courier to deliver the product based on your address Shipment Delivered : The product has been delivered to your address as mentioned in the order history Pending Dispatch : The goods haven't been yet dispatched by the seller Delivered ? Shipment delivered to you Cancelled : Order cancelled by you / Amount refunded to you

How will I know if order is placed successfully?

You will receive an email confirmation from Tradus once your order is successfully placed. This email will have all the details related to your order.

Will I get the warranty on my product?

All the products available on our website are genuine and will have the full warranty as provided by the respective manufacturers/companies.

Payments Related Queries

I was charged but my order was not confirmed / I can't see my order on "My Tradus" Section

In order to ensure high level of security for transactions conducted on Tradus, we require that the bank complete the transaction within 60 seconds. In case of your order, the bank exceeded the time limit and the transaction was aborted. But do not worry, Tradus has a robust payment refund mechanism - our system will detect any money debited by the bank and automatically initiate a refund within the next 3 working days, post which, depending on your bank it might take 3-7 working days for this credit to reflect in your bank account.

You will also receive an email from us with refund reference number (RRN), once the refund is completed from our side.

I can't see my order details in "My Order" section.

You are unable to see your order, as your order has failed. In order to ensure high level of security for transactions conducted on Tradus, we require that the bank complete the transaction within 60 seconds. In case of your order, the bank exceeded the time limit and the transaction was aborted. But do not worry, Tradus has a robust payment refund mechanism - our system will detect any money debited by the bank and automatically initiate a refund within the next 3 working days, post which, depending on your bank it might take 3-7 working days for this credit to reflect in your bank account.

You will also receive an email from us with refund reference number (RRN), once the refund is completed from our side.

How long does it take to get my refund?

It may take upto 3 working days to complete the refund, especially in cases of net banking. Post which, depending on your bank this might take 3-7 working days for this credit to reflect into your bank account. You will also receive an email from us with refund reference number (RRN), once the refund is completed from our side.

I have received a refund for a partial/ incorrect amount.

We have a robust payment refund mechanism which seldom leaves a gap for such an error. In case you have used a promotional gift voucher, you will only receive the amount that you have paid for and not the gift voucher.

Can I get a proof of the refund processed?

You will also receive an email from us with refund reference number (RRN), once the refund is completed from our side. This reference number is recognized and used by the Banking Sector to trace / refer to any refund transfer online.

How can I track my refund?

You may track the progress of your refund in ""My Accounts"" section on our home page. Apart from that, you will also receive an email from us with refund reference number (RRN), once the refund is completed from our side.

I have paid through COD, how will I receive my refund?

A) We'll be happy to refund your money into your desired bank account. We would request you to share the following banking details required by our finance team to process the refund:

1) Cancelled check with your name printed 2) Name as on Account 3) Name of Bank 4) Account number 5) IFSC Code

We will complete an online transfer into your bank account within 4 working days from the receipt of your details

What if I don't receive my refund?

Don't worry, we will give you all the details and the proof required to track the refund credit from your bank. Just let us know in case you have not received the refund so that we can help you with the required, however, after we have completed the refund process, depending on your bank the refund might take 3-7 working days for this credit to reflect in your bank account.

Is the Payment System secured?

Yes, shopping at tradus.com is 100% safe. We are a Verisign Secured SSL certified site which gives maximum security to the users. All the online payments are made through our payment gateway PayU.

What are the payment options available at Tradus?

Following Payment options are available at Tradus:

  1. Credit/Debit Card
  2. Net Banking
  3. EMI - HDFC Bank
  4. Cash on Delivery

What credit cards are supported?

  1. Visa
  2. MasterCard *Please note that we do not accept International Credit Cards as of now

Which Bank's Debit Cards are supported?

All Visa/Master Debit cards are accepted.

Payment through Internet Banking can be done through which banks?

We accept payment through Internet Banking for the following banks: * Allahabad Bank NetBanking * Axis Bank NetBanking * Bank of Maharashtra NetBanking * Central Bank of India NetBanking * Corporation Bank NetBanking * Deutsche Bank NetBanking * Dhanlaxmi Bank NetBanking * Federal Bank NetBanking * HDFC NetBanking * ICICI NetBanking * IDBI NetBanking * Indian Bank NetBanking * Indian Overseas Bank * Indusind Bank * Karnataka Bank NetBanking * Karur Vysya Bank NetBanking * Lakshmi Vilas Bank NetBanking * Oriental Bank of Commerce NetBanking * South Indian Bank NetBanking * State Bank of India NetBanking * Vijaya Bank NetBanking * Yes Bank NetBanking

Is the EMI option available?

Yes, EMI option is available. Currently, EMI option with the HDFC bank is available.

Can u provide the details about the Payments by Demand Draft/Cheque:

You can make the DD or Cheque in favor of ibibo Web Pvt. Ltd. and send it to us at the address given below: ibibo Web Pvt. Ltd. Pearl Building, Plot # 51, Sector - 32, Institutional Area, Gurgaon , 122001 Haryana

In case of cheque or demand draft payments, orders will be processed only after clearance of the cheque. Please do not forget to mention your Order Number at the back of the Cheque/DD. It will help us process your order quicker.

Do you provide Cash On Delivery (COD) payment option? How can I buy using COD option?

Yes, cash on delivery payment option is available at Tradus. ?Also Available on Cash on Delivery? would be mentioned adjacent to the products for which COD can be availed.

Here are steps to place order using COD option: 1. All items that have the "COD" Icon can be ordered by Cash-on-Delivery. 2. On payment page, select "Cash-on-Delivery" 3. You will then receive a confirmation call to validate your purchase. 4. Your order will be processed and dispatched once it is confirmed. 5. You will be required to pay CASH to our delivery partner at the time of delivery of your order.

Points to remember * Payment has to be made only by CASH to our delivery partner at the time of delivery. We will not accept Cheque or Demand Drafts. * COD orders can be delivered only at select locations. Kindly click here to check serviceable pin codes. * For COD, maximum order value is Rs. 10000 * We will only make one single attempt for Cash-on-Delivery item. * Same day delivery will not be applicable for COD shipments. * Dispatch of COD orders will be delayed because it takes a longer time to process COD orders.

Defective, Damaged & Returns

Would my product be safe from any kind of damages?

The products shipped from Tradus are covered by marine in-transit insurance policy to cover the risk of damage & theft. You should not accept the delivery if the packaging is damaged. In case you have received a broken / damaged product, it should be reported to us within 24 hours.

For more details kindly refer to our Returns Policy in Terms & Conditions.

The product that I have received is Defective/ Damaged. What should I do?

The products are sent out by the sellers. We instruct & encourage the sellers to ensure that they take all measures possible to send quality products to you in a secure condition. Still, if you receive a defective electronic item, you are requested to visit / contact the Authorized service centre / customer care centre for the product. In case you have received a damaged or defective product apart from any electronic product, please contact us within 24 hours from receiving this product - we will resolve this to your satisfaction. For more details please refer to our Returns T&C

I have received an incorrect product. What should I do?

The products are sent out by the sellers. We instruct & encourage the sellers to ensure that they take all measures possible to send the requested products. However, in case of any occasional slip from the seller, please inform us within 24 hours of the delivery - we will ensure that either a replacement is sent out or we initiate a refund once the product is returned to us.

I have received a duplicate (not genuine) product. What should I do?

The products are sent out by the sellers. We instruct & encourage the sellers to ensure that they take all measures possible to send the requested products. However, in case of any occasional slip from the seller, please inform us within 24 hours of the delivery - we will ensure that either a replacement is sent out or we initiate a refund once the product is returned to us.

I went to the service center; however they are not ready to rectify my issue. What should I do now?

You may write to the customer service / Grievance team for the manufacturer or the brand. The relevant information would be available on the manufacturer's website.

There is no service station in my area. How do I get the product repaired?

You may write to the customer service team for the manufacturer or the brand. The relevant information would be available on the manufacturer's website. Of course you will get a suitable / alternate resolution from the manufacturer.

I want to return the product.

We have a 7 days return policy, in case you want to return your product. Please refer to our T&C for the return

My Product is covered under the "7 Days Return Policy" ? How do I return my Product?

We have multiple channels for product return depending on your location. Contact our customer service team for initiating this process

I have returned the product to Tradus. How long does it take to get the refund/ replacement?

Once we have received the product, post verification, this is sent to the seller. Once the seller confirms the receipt, generally it takes 2-3 working days post that for the replacement to be sent or the refund to be initiated.

Loyalty Points / Gift Vouchers

My GV is not working.

Please ensure that the Gift Voucher that you are using is valid. Also kindly check if there is a minimum purchase value or a product/category locked against your gift voucher. In case it still doesn't work, please write to our customer service - we will resolve this for you.

How can I get gift vouchers or promotions?

Once you are registered with tradus, you will receive daily emails from us informing you about the promotions & deals which include vouchers if any. We run fabulous offers very frequently; we will keep you posted on each one of them. You may also visit our home page to check the "Daily Deals" section.

I have used a Gift Voucher but I did not receive the discount?

Please ensure that you click on "Redeem Now" once you have entered the gift voucher details. Also kindly check if there is a minimum purchase value or a product/category locked against your gift voucher. If you are still unable to redeem the Gift voucher, please write to our Customer Service - we will resolve this for you.

I used a gift voucher and have not received this with the refund amount?

You will receive the refund for the entire payment amount used against the item. The promotional gift vouchers are non refundable, hence you wouldn't receive a refund for the gift voucher used.

My transaction failed and my gift voucher got blocked.

Yes, this might happen due to some problems on with the internet, which is beyond our control - In such cases you will still receive the benefit of the gift voucher. Just write in to us with the gift voucher code & we will unlock it for you. Post which you can use the same gift voucher code to enjoy the benefit.

How do I redeem a gift voucher while ordering?

Steps to redeem your Gift Voucher: 1. Select any product from www.tradus.com & click on Add to cart. 2. Click on the Proceed to pay button and enter your email address. 3. New users are required to register & current users can enter their password. 4. On review payment page enter the voucher code & click on redeem button. 5. Now pay using Credit card / Debit Card or Net Banking or COD.

GENERAL INQUIRY & WEBSITE RELATED

I want to know about one of the products.

Once you reach the desired product page you will see the product information separated under different tabs Product Information | Product Specification | Reviews

How do I register?

Registration process is very simple and it doesn't even take 30 seconds. On top right hand corner of the page you will find "register here". Once you are registered, you will receive a confirmation mail as well.

How do I buy products?

We have thousands of products across multiple categories. You may search your desired product through our custom search or choose the desired product after surfing through the various categories available. Click on add to cart & proceed to check out. Select your desired address & move to the payment page. Make payment & you get the Transaction ID for your order.

  • You may add multiple items in one single transaction / cart.

I want to purchase, but this is showing Out of stock?

At Tradus, our best efforts are to drive our sellers to keep an optimum inventory level. Still some products may go out of stock at the seller's end. In such cases we request you to leave your email address in the ""Notify Me"" tab so that as soon as the seller updates the stock you may be notified about the same.

I see that there is an incorrect product specification or some technical error?

While our best efforts are to keep the site free from errors, a few manual or technical problems might creep in. Let us know and our team will spring into action to resolve this for you.

Can I change my contact details / delivery details?

Yes, you can. Just log on to your "My Tradus" section on our home page and go to "My Profile" and you can add / change / edit contact details. Kindly note that this will impact only your future orders and the details for any order which is in progress would remain the same."

Registration / Login / Contact & Password Details

How can I register myself at Tradus?

You can register yourself by clicking the ?Register as a new user? link provided at the top right hand corner of our home page. Provide the details like name, email id, and password and click the ?Register Now? button. You also get automatically registered if you login at Tradus through your Facebook ID.

How can I login at Tradus?

You can login at Tradus through either of the following 2 processes:

  1. If you are a registered user then login at our website with your registered email id and password by clicking the ?Signin? link provided at the top right hand corner of our home page.
  2. You can also directly login through your existing Facebook account. This can be done by clicking the ?Login from Facebook? button on the Signin page and then login through your Facebook Id.

Is it safe to Login at Tradus through my Facebook ID?

Yes, it's absolutely safe to login at Tradus through your Facebook ID. We will not store your Facebook password.

From where can I change my contact details or password?

Sign in at tradus and go to "My Tradus". You can edit your contact details and change your password over there.

What should I do if I forget my password?

Go to the Login Page and then click the "forgot your password?" link. It will then ask you for your email id. Kindly provide your email id with which you have registered at Tradus. An email will be sent to your email id to reset your password.

Products & Sellers

Are the products selling at Tradus genuine?

Yes, all the products that are sold through Tradus are genuine.

Why are multiple sellers shown at Tradus?

Tradus does not sell any product on its own. We provide the platform through which you can buy products through a large network of our reputed partners. We make sure that all our sellers are authentic and are in compliance with our terms and conditions so as to make your shopping experience safe and valuable.

Will I get the warranty on the product?

All our products come with the full warranty as provided by the respective manufacturers / companies.

Are your sellers authentic?

Yes, all our sellers are authentic and we make sure that we pick the best sellers among the whole lot. This is achieved through our very sound and strict selection criteria.

Seller Ratings

What are Seller Ratings?

To enhance the social shopping experience, seller ratings are very crucial. Seller ratings are just like buyer referrals to other buyers. Tradus encourages all its customers to rate sellers and help other buyers in decision making. If the rating is positive, it means a lot to the seller and motivates the sellers to perform even better and buyers can shop from a highly rated seller without a doubt. If the rating is negative, even then the seller gets a constructive feedback to improve. Seller rating system is 1 to 5 stars with 1 star being poor and 5 stars being the best. This rating is solely a feedback on your shopping experience with 'seller' and should not include feedback about product features, website experience etc

How can I rate sellers?

You can only rate a seller if you have purchased an item from the seller. To rate a seller, just visit ?My order History? page and below every item you purchased, you will see a link ?Rate this Seller?. Click on this link and give a star rating as well as you can leave a comment (optional). You can rate the seller only once for every item purchased. You can rate a seller within 30 days of receiving the shipment.

What are the guidelines for seller rating?

Following are the guidelines for leaving an effective seller feedback: 1. Leave a seller feedback on parameters like order fulfillment, packaging, condition of product received etc 2. Seller feedback should not include comments about product features. It is more appropriate to use product review feature if you like or dislike some of the product features 3. Obscene or in-appropriate language is strictly prohibited while leaving a seller feedback. 4. Seller feedback should not include any promotional content such as comments or links to other websites 5. Seller feedback should not include any personal information like contact number, e-mail ID, address etc Tradus reserves the right to remove comments that violate our guidelines.

Shipping

What are the shipping charges on Tradus products?

Shipping charges varies across products & categories. In most cases sellers offer bulk shipping discount when more than one product is bought from the seller in the same category.

How long will it take to receive the ordered products?

Dispatch of the product varies depending on the product & seller. Dispatch time is displayed in the shopping cart. Shipping varies between 1-5 days depending on the shipping location & size of the product. Bulky orders are shipped through surface transport & in some cases may take upto 7 days to deliver.

Does Tradus deliver internationally?

No, Tradus does not deliver internationally.

Do I need to pay anything at the time of delivery of the item?

The total amount charged at the time of placing the order is inclusive of shipping charges, if any. However, Octroi and other state specific charges (if applicable) will have to be paid by you at the time of delivery.

How do you ship?

We ship our products through highly reputed companies like Bluedart, Gati and Aramex.

What if the product is damaged / lost during shipping?

  • You should not accept the delivery if the packaging is damaged.
  • In case the product is broken / damaged, it should be reported to our Customer Care within 48 hours. For more details kindly refer to our new Returns Policy in Terms & Conditions.

What is In-Transit Insurance?

The products that we ship to our customers are covered by marine in-transit insurance policy to cover the risk of damage & theft.